Healthkin

User Experience | Web Design
Project Overview
This project tells that sparking user delight is based on deeply understanding users' needs. It started from a question: What is your the most impressive medical experience?

Inspired by using various tools to communicate with the target group, then I found there are possibilities that people feel uncomfortable or shamed when they have health problems such as skin problems.

After analyzing by using an empathy map, and finding value standards from the interview, I generated concepts based on the research. I choose and design the idea which is a flat, professional communication site for skin health knowledge finally.
My Contributions
-User Interview
-Empathy map
-Interview Analysis
-Persona
-Sketch
-Prototype

Different participants shared their impressive medical experience, then everyone shared their feelings and comments on the stickers.

Acne problem was picked as the core to be developed to emapthy map. What information could people find on the internet? Could the information be conveyed to the people who need them?

Value standard to be used for analysis interview transcription. Value standard consisted of instrumentality, technical excellence, usefulness, social significance, mutual advantage, collective welfare.

The use of various criteria for labelling interview transcriptions may refer to the more detailed descriptions of the criteria, for example, the more detailed 'quality' of usefulness is interpreted as the user can be persuaded to use For example, if 'quality' is interpreted in more detail as the product is convinent for users, then Lili's experience of using a product over a long period of time could be marked by the value criterion - usefulness.

In the second interview, Lily's experiences have been mined for all their worth, labelled in various colours and further represented in persona and storyboard.

Sketches of ideas were developed based on Lili's persona and these sketches were then summarised.

Then the summary of sketch generated the wireframe of prototype.

The final prototype is Healthkin. A platform contributes to health skin and collects sincerely suggestions about skin health.